Frequently Asked Questions?
How long does delivery take?
Most orders arrive within 5–10 business days. You’ll receive a tracking number by email once your order ships.
Do you ship to the US?
Yes — we ship across the United States and Canada. Free delivery on all orders over $40.
Can I return my order?
Yes — we offer 30-day hassle-free returns. Email hello@petvito.com with your order number and we’ll sort it immediately.
Is my payment secure?
Absolutely. We use Shopify’s secure checkout which is encrypted and trusted by millions of stores worldwide. We accept Visa, Mastercard, PayPal and Apple Pay.
My pet didn’t like the product — can I return it?
Yes — if your pet isn’t happy we’ll make it right. Contact us within 30 days of delivery.
How do I use my WELCOME10 discount code?
Enter WELCOME10 at checkout to save 10% on your first order.
Can I change or cancel my order?
Contact us at hello@petvito.com within 24 hours of placing your order and we’ll do our best to help.
How do I track my order?
You’ll receive a tracking link by email once your order is dispatched. If you haven’t received it within 3 days please contact us.
How do I track my order?
You'll receive a tracking link by email once your order is dispatched. If you haven't received it within 3 days please contact us.